Warranty
Warranty & compliance
When a smoke alarm needs attention
A smoke alarm system can become non-compliant after an inspection. We explain what we find, what needs to be repaired or replaced, and the cost before rectification work proceeds.
Why a property may be deemed non-compliant
Missing or removed
An alarm has been removed, lost, left down, disconnected or is missing from a required location.
Faulty or expired
An alarm does not operate correctly, has reached its replacement age, or its power supply or interconnection fails.
Damaged or interfered with
Water, condensation, insects, heavy dust, cut wires, physical damage or interference can stop an alarm working as intended.
We assess the property against the applicable smoke alarm requirements at the time of attendance. If it is not compliant, we email a detailed findings report with a cost to rectify. Required work is quoted separately and approved before it proceeds.
Warranty claims
A suspected product fault, such as an alarm that is dead, constantly chirping or otherwise faulty, is assessed against the relevant manufacturer's warranty and the circumstances of the fault. Warranty periods vary by product. Damage, environmental conditions, interference, or an expired warranty may mean a replacement is chargeable. Your rights under the Australian Consumer Law continue to apply.
Please report the fault and leave the alarm in place for assessment. Do not remove, cover, disconnect or alter it.
Damage, lost alarms and tenant charges
A service subscription does not cover a smoke alarm that a tenant or visitor removes, loses, damages or interferes with. An extra attendance, replacement alarm and any required electrical work may be quoted and charged to the property owner or managing agency under the applicable work order or subscription terms.
Where the loss or damage is attributable to a tenant or their guest, the property manager or owner may seek to recover the reasonable cost from the tenant under the tenancy agreement and Queensland tenancy rules. Ordinary product failure, fair wear and tear, and a manufacturer's warranty claim are assessed separately. We document the findings so the agency can determine responsibility; we do not automatically bill a tenant.
What to do when an alarm is missing or faulty
Notify the property manager or owner promptly and send the property address, alarm location, what has happened and any available photos. We can inspect, report on the issue and quote the work needed to restore compliance.